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Our Policies

You may return the item within 14 days of the original shipping date for an exchange or credit note.  Please note the following:

 

  • Shipping charges are non-refundable.
  • All original product packaging must be included for full product refund.
  • Earrings are non-refundable for health reasons. (If faulty please contact us)
  • To ensure proper credit, this form must be completed and enclosed with your return.
STEP 1:   For a refund, complete the following form and enclose with the returned merchandise.
STEP 2:   Package the product, all original product packaging, invoice and this form in a quality box, and ship to:

SILVER FX INC.
Suite 458 - 7231 120th Street
Delta, BC Canada V4C 6PS

STEP 3:

  Ship the package via a traceable carrier.  Please allow 14 days for us to receive and process your return. We do not refund original shipping and handling charges. If you have any questions, please e-mail us at sales@silverfx.ca.
   

SECTION 1  Your Order Information

 

Name: _________________________________________________ 
Address: _________________________________________________
City, Province, Postal Code: _________________________________________________
Email Address: _________________________________________________
Daytime ph: _________________________________________________
Order #: _____________
Order Date: _____________
 

SECTION 2  RETURNS

 

Reason for return:

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

Damaged Product? If your order was received damaged, please e-mail us at sales@silverfx.ca for information on how to receive a refund or exchange.

Credit Card details for refund (must be the same card used for payment):

Credit Card:   ___ Visa  ___ Mastercard 
Credit Card Number:   _______________________
Expiration date:   _______________________
Name on card:   _______________________